Frequently Asked Questions

General

First of all, we're flattered that you're interested in a career at God is Good!

We pride ourselves on being a team of believers, optimists, and visionaries. Above all else, we’re a family. We genuinely care about God, about each other, and about our customers. We only design and create clothes that we actually want to wear ourselves.

We’re always on the lookout for kind, passionate, talented individuals who share our vision of positively impacting the world. If you think you've got what it takes, send us an email at hi@godsgood.com. Be sure to introduce yourself and attach a resume. 

OUR OPEN HOURS (Pacific Standard Time)

Weekdays - 6AM - 5PM

Saturdays - 10AM - 4PM

Sundays - Closed

HOW CAN I CONTACT YOU?

Hopefully, you'll find the answer you need from one of the articles we have on this FAQs page, but if you need a little help or just want to say hello, just select one of the contact options below.

Please get in touch through ONLY ONE method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

PHONE NUMBER

You can call or text (213) 326-2871.

EMAIL

hi@godsgood.com

WHAT INFORMATION DO I NEED TO PROVIDE YOU?

Be sure to INCLUDE AS MUCH INFORMATION AS POSSIBLE like your order number (ex. #10123), email address, name, pictures, etc. This will allow us to answer any questions you have as quickly as possible.

We don't really have set criteria when we choose our Ambassadors, as all our Ambassadors are so unique.

The only advice we can offer is to identify what makes you unique and how that unique nature or ability can inspire others to become greater versions of themselves. 

More simply - it's not just about the Ambassador – It’s about how you can positively influence others.

Make sure you’re following us on social media, tagging us in your posts and repping the God is Good brand! We’re always on the look-out for new talent.

God is Good Ambassadors receive free merchandise, exclusive event invitations, and standing 25% discounts on our entire store.

Orders

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method

After you place an order, it is unfortunately too late to cancel the order and you’ll need to contact our Customer Support team (hi@godsgood.com) to see what we can do. If you don’t have a customer account, we’re unable to cancel the order for you.


IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

Returns

We're sorry to hear you have received a wrong item!

Please email hi@godsgood.com the following info:

  • Your Name
  • Your Order Number
  • Missing Item Name
  • Photos that show:
    • The item you did receive
    • Full-length photo of the item
    • The God is Good packing slip

Don't worry about sending your item back to us, just keep hold of it until you've been in touch.

We're proud to stand behind our products. If not completely satisfied though, you can return or exchange any item that is in brand new condition, with original tags intact within 30 days of purchase. Contact us at hi@godsgood.com to begin the return process.

If we've made an error on your order or you've received a damaged item, we would be happy to fix the error at our own expense.

Sale items are FINAL SALE so no refunds or exchanges can be accepted.

All returns must be accompanied by original packing slip, and will be refunded in via the same payment process as original order. Original shipping charge will not be refunded.

Shipping

GOT A GOD IS GOOD ACCOUNT?

It's easy then! Log into your account through our online store (https://godsgood.com/account/login), check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I DON'T HAVE A GOD IS GOOD ACCOUNT YET

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 1-3 business days to be dispatched. Please note, tracking can take around 24-48 hours to update after dispatch.

We dispatch from our Headquarters in Los Angeles, CA Monday - Saturday.

Standard orders take 1-3 business days to process and dispatch. For $4.99, your order is prioritized and will be processed and dispatched same-day if the order is placed before 3pm PST.

USPS STANDARD DELIVERY - $5 USD

Estimated delivery window: 4-7 BUSINESS DAYS

FREE STANDARD DELIVERY available for all USA orders above $75

We also offer Next-Day and 2 Business Day delivery which you can select at checkout. 

Call or text God is Good HQ at (213) 326-2871 if you have any questions about shipping speeds or delivery windows.